Brisbane AI Agency Building Custom AI Sales & Customer Service Agents

Due North is a sales and customer service AI agency in Brisbane that designs and deploys custom AI email, voice and web chat agents for businesses. We help Brisbane companies increase revenue, improve response times, protect margins and reduce operating costs.

SALES & CUSTOMER SERVICE SPECIALISTS

Due North is Brisbane’s First and Only Sales-Focused AI Agency

We don’t deploy generic chatbots or rely on off-the-shelf automations. We build custom AI sales and customer service agents trained on your products, processes, goals and brand voice.

Our approach starts with a clear roadmap. We identify where revenue is being lost, where response times are too slow, and where your team is spending too much time on repetitive work. Then we design and deploy AI agents that help your business capture more leads, follow up faster, and support customers at scale.

WHAT WE BUILD

Meet the AI Sales & Customer Service Agents Transforming Brisbane Businesses

Every AI agent we build is custom. The AI agent we deliver is based on specific sales processes, channels, and where the biggest revenue leakage is occurring in Brisbane businesses right now.

AI Web Chat Agents

We build AI web chat agents for Brisbane businesses that want to engage website visitors instantly, answer questions 24/7, qualify leads and route high-intent enquiries to sales.

AI Email Sales Agents

Our AI email agents help Brisbane sales teams respond faster, qualify leads automatically, nurture prospects and book more meetings without adding headcount.

AI Voice Sales Agents

Our AI voice agents go beyond basic call answering. They handle inbound sales and customer service conversations, capture intent and move enquiries through your process.

THE STRATEGIC CASE

Three Levers. One System Boosting Your Bottom Line.

Many Brisbane businesses move one lever at a time. An online chatbot that answers FAQs, an email tool that sends reminders, or an answering system that takes messages. They catch leads on one channel, but lose them in the follow-up and nurture. Due North AI Sales and Customer Service Agents catch leads in every channel, nurture them until they’re ready to buy, and simultaneously cut costs.

This improves revenue, margin, and cuts costs all at once.

Increase Revenue

By selling faster and better 24/7.

Increase Margin

They never discount or sell on price.

Decrease Costs

Efficiency without added headcount.

Case Studies

See Our Sales & Customer Service Agents in Action

We have delivered purpose-built AI Sales and Customer Service Agents for diverse industries across Brisbane and Australia. From industrial equipment and building material suppliers to professional services, each build is tailored to the industry, customer base, and business objectives.

Conquest Equipment

Heavy machinery supplier with a long B2B sales cycle, high-value deals, and a sales team drowning in low-quality enquiries. After-hours enquiries were going cold. Follow-up was inconsistent.

Glass Outlet

Headquartered in Brisbane, Glass Outlet supplies builders, architects, and commercial fit-out companies. High enquiry volume, repetitive quoting questions, and a small sales team unable to keep up during peak periods.

GRP Australia

Headquartered in Brisbane, GRP Australia leads the way in Fibreglass Reinforced Polymer (FRP) innovation, offering solutions designed to excel in the toughest conditions.

100% Money Back Guarantee

When you partner with Due North, you’re backed by a guarantee most agencies won’t make. If our AI Agency can’t build the Sales and Customer Service AI agent we’ve agreed to deliver, you get your money back. No fine print, no hoops to jump through, just a clear commitment that your investment is protected.

The Investment Case

The Best News? Your AI Agents Pay for Themselves!

We help you build a clear roadmap from first build to commercial return.

Fix the Wastage

Outcome:
More leads converting, less time wasted, costs already dropping.

Start Winning More

Outcome:
Revenue climbs, margins grow, and your AI agent becomes self-funding.

Scale Without Headcount

Outcome:
A leaner, faster, more profitable sales operation than any competitor relying on humans.

Most clients are self-funded within 3-6 months. After that, it’s pure competitive advantage.

THE THREAT IS REAL

Why Brisbane Businesses Are Investing in AI Agents Now

In the next few months you’ll face a local competitor that is already deploying AI Agents across their sales and customer service processes. If you haven’t already. The businesses that move first don’t just win the leads, they make it harder for everyone else to compete.

Speed, follow-up consistency, and 24/7 availability will become the baseline. And if you can’t keep up, you fall behind, and by a long way.

They’ll respond before you do

32%

32% of inbound enquiries never reach a sales rep.
The first business to respond wins the deal. Every time.

They won’t stop following up

Your rep follows up once and moves on.
The AI sales agent follows up eight times until the lead is ready to buy.

They’ll do it at a fraction of your cost

1/100th

No salary. No super. No recruitment fees. No bad quarters. Just a system that runs everyday without you.

Our happy clients

Christine B.

We’ve had a fantastic experience working with Ben and the team at Due North. Their strategic approach, deep understanding of digital marketing, and clear communication have made a real difference to our business.

From the outset, they took the time to understand our goals and delivered tailored solutions that drove results. The transparency, regular reporting, and genuine partnership mindset have been greatly appreciated.

A huge thank you to the Due North team for your expertise and ongoing support - we’re grateful to have you on our side and look forward to continuing the journey together.
read moreread less

Jimmy M.

We really enjoy working with the Due North team. We been working with them for over 8 years now and continued to be impressed with there service, professionalism and results
read moreread less

Pippa M.

Due North is a great agency to work with. Their communication is excellent, they've bought the digital strategy that is taking our marketing to the next level, and they are delivering on what they say they will. Very happy with our decision to bring them onboard.
read moreread less
Anna K.

I really enjoy working with the team at Due North. We've seen great results in a short period of time, they're continually making good recommendations and good humans to work with.
read moreread less

Life P.

Highly recommend Due North! We've been working with them for a long time now as their photographer/videographer of choice and value the contribution they bring to the table. The team there are always thoughtful and great to work with and show great attention to meeting the needs of their clients.
read moreread less

Brite D.

Ben and the team at Due North have been fantastic to work with. We transitioned to Due North almost 2 years ago seeking a company that could provide custom support and allocate the resources needed to elevate our digital presence. Their expertise shines through, and they keep us engaged and informed across all digital media platforms. Highly recommend!
read moreread less
Sue C.

We feel SO lucky to have chosen Due North Marketing. Everyone in the team really strives to understand OUR business which we REALLY appreciate. We have a niche business and many marketers have missed the mark. We've wasted money in past years not reaching our audience. With Due North in our corner, we are wrapped with the growth and results we've achieved in the past 12 months. Sue C @ LeakTech Australia.
read moreread less

Aaron B.

While we've only been working with Due North for a short period, it has definitely been the right move. Their communication is clear and concise, with detailed information and reporting. We have a strong working relationship with their staff, which helps us achieve our company goals.
read moreread less

Pandella M.

Working with the the Due North team has been an incredible journey!
The collaborative and innovative environment fosters growth, and the team is committed to getting results for their clients. From boosting online presence to … More
read moreread less
A G.

I had the pleasure of working with Ben and Danielle since August 2023. The team at Due North helped us to update our website and boost our content. They took the time to conduct thorough research, allowing them to tailor their strategies … More
read moreread less

Mel S.

We love working with the Due North team, they are super approachable and easy to work with. The team will put in the time and effort to understand your business before anything, to ensure you have the best outcomes. In the short time we’ve had them manage our Google and social ads we’ve seen an increase in activity and engagement. Would 100% recommend!
read moreread less

Tenille R.

A great agency to work with! They go above and beyond to provide assistance and share their expertise in the digital marketing space and make everything so easy.
read moreread less
William S.

These guys are the real deal. Whether you're working with Ben, Lisa, Carly, ANYONE from Due North, they're a gorgeous team of human beings that also happen to be unfairly high-skilled in digital. We've dealt with countless agencies for decades now, and I'm beyond delighted to be able to say we found some good eggs. Go talk to these good eggs.
read moreread less

Round h.

Due North is the real deal.. solid results and attention to detail with a no fuss, pragmatic approach to helping your business!
read moreread less

Joe H.

I had the pleasure of working with Ben and Danielle since August 2023. The team at Due North helped us to update our website and boost our content. They took the time to conduct thorough research, allowing them to tailor their strategies specifically to our business needs. The professionalism and communication skills of the team at Due North are second to none. They were always prompt in their responses, kept me updated on the progress of our campaigns, and were transparent about their strategies and results. I highly recommend Due North to any business looking to elevate its digital marketing efforts. Their combination of expertise, results, and professionalism makes them a standout choice in the industry. I look forward to continuing our partnership.
read moreread less

About Us

We’ve Spent 23 Years Learning Why Sales Reps Fail and Built the Answer

Due North is a specialised AI Agency in Brisbane, backed by decades of sales and marketing experience. After endlessly watching great businesses lose to inefficient processes and ineffective salespeople, we built the answer — custom AI Sales and Customer Service Agents.

Due North

We’re an AI Agency with over 10 years experience building lead generation and sales systems for Australian companies.

Our clients include industrial manufacturers, engineering firms, distributors, and B2B service providers, with proven results for $15M to $250M revenue growth for one client over six years.

Capped at 40 clients – because doing fewer things better is how we deliver.

Ben's Story

Ben has spent over 23 years in B2B sales and marketing. He has personally hired, managed, and fired over 1,000 sales reps across four businesses. He knows exactly where the human model breaks down – the second follow-up that doesn’t happen, the discount that kills the margin, the resignation on a Monday morning that takes the pipeline with it.

That experience is built into every AI Sales and Customer Service Agent we deliver.

AI AGENCY BRISBANE

Leading AI Consultant Services in Brisbane

What does an AI Agency in Brisbane do? A Brisbane AI agency helps businesses identify where artificial intelligence can improve sales, customer service and operational efficiency. At Due North, we design, build and deploy custom AI agents that automate repetitive work, improve lead response times and create more consistent customer experiences.

Unlike generic software providers, we tailor each AI solution to your business model, sales process, systems and goals.

WHO WE WORK WITH

Built for Brisbane Businesses

We work with Brisbane businesses that need practical AI solutions, not experiments. Our clients include industrial suppliers, trade businesses, distributors and professional service firms and retail looking to increase conversion rates, improve follow-up and reduce time spent on low-value tasks.

Whether you need an AI web chat agent, AI voice agent, AI email agent, or a full AI automation roadmap, our Brisbane AI agency builds systems that support real commercial outcomes.

AI Sales & Customer Service Agent Blog Posts

AI Sales Agent

Your AI Arms Race Has Already Started

Three types of businesses, one clear winner. Learn why early movers compound their lead and how the AI sales rep stack helps you start.

AI Sales Agent

A Much Better Way to Log a Customer Service Request

See an AI customer service agent log a service request in one chat — quicker and smoother than Zendesk. Watch the live demo now.

AI Sales Agent

Meet Sarah: The AI Avatar Sales Agent That Looks You in the Eye

Meet Sarah, a human-like AI sales agent who qualifies enquiries and quotes on screen. See the future of face-to-face sales in action.

BOOK YOUR FREE DEMO

Build the Perfect Sales Rep for Your Brisbane Business!

Book a free Sales Automation Strategy Session with our AI Agency in Brisbane. We’ll show you how to drastically cut costs, boost profits, deliver an exceptional customer experience and generate real results from your marketing — all within 30 days.
Stop losing deals to poor follow-ups and start driving real revenue growth.