Most business owners I speak to tell me they don’t have a knowledge base. They’re wrong. They have one. It’s just scattered across 14 different places — a SharePoint folder nobody updates, an old email chain, the head of their best salesperson, a capability statement from 2019, and about six years of call recordings nobody […]
I’ve spoken to hundreds of business owners who tell me they’re already using AI for sales. When I ask what they mean, nine times out of ten they point to the chat widget on their website. That’s not an AI sales agent. That’s a receptionist with a script. I get why the confusion exists. Both
Why a Web Chat Agent Isn’t Enough — And What You Actually Need Read More »
Every time I talk to a business owner or sales leader about AI, I get the same reaction. They’re interested. They can see the potential. And then they say something like, “We’d love to look at that, maybe in 12 months once things settle down.” 12 months. As if the leads they’re losing right now
The Low-Hanging Fruit Every Business Can Capture With an AI Sales Agent Read More »
There are good AI web chat bots. There are crap AI web chat bots. And then there are great AI web chat agents. I’ve seen them all. The good ones answer questions accurately, with relevance, in a way that actually helps the person on the other end. The crap ones waste everybody’s time. They misunderstand
How to Choose the Best AI Web Chat Builder for Your Business Read More »
Web chat used to be simple. Add a chat bubble to your website, answer a few FAQs, capture a name and email, then hope someone on the team followed it up. That is no longer enough. The best AI web chatbot builders in Australia are now building something much bigger: AI assistants, sales agents, automation
Top 10 AI Web chatbot Builders in Australia Read More »
YOUR AI Arms Race Has Started Let me say something a bit uncomfortable. And the reality most businesses haven’t realised yet! There is more opportunity sitting in front of Australian businesses right now than I have seen in years. The opportunity is obvious. Faster response times, cleaner processes, better customer experiences, less admin, more output
YOUR AI Arms Race Has Started Read More »
How a Dream Hire can Quickly Turn into a Nightmare Some lessons you learn from a book, some from a mentor, and some you unfortunately learn the hard way. Jim was the hard way. And it sucked! Jim Looked Like The Dream Hire I will never forget Jim. Not because he was the best salesperson
Wowsa! Sales Reps Are Expensive! Read More »
I want to show you what lead leakage looks like in the real world. Not in a dashboard. Not in a consultant’s report. Not in some abstract marketing funnel diagram. In a real business email exchange. One of our team was checking conversion activity for a client and found a call that didn’t look right.
$15K lost in 15 minutes Read More »
Let me be direct. Every single B2B business in Australia needs to build an AI Sales Rep. You can’t afford to simply think about it. You can’t wait for the technology to mature. You definitely can’t put it on the agenda for next quarter. You need to act right now. The businesses that move first
Every Business Should Be Building an AI Sales Rep Read More »
